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Living'ROC UK - Customer reviews & testimonials

Our clients spontaneously express themselves on the quality of our services and our products. Here are some of these returns, copied and pasted here as we receive them-good reading!

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I recently purchased a stone table and 8 chairs from you. I am writing to tell you how delighted my wife and I are with the items. They are exactly as we imagined, and had seen on your website. Your nominated delivery company were extremely efficient with everything delivered to my address here in France within a few days of my placing the order. Much quicker than I had expected. Despite the weight of the items, the lone driver made every effort to put them in a place that was convenient to us (including up at least 10 stone steps), with no damage to either the table or to my property.
I would certainly recommend your company to anyone wishing to make a similar purchase. Many thanks. Steve.

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We absolutely love this Folege shadow! Everyone in this project was floored on the quality and beauty of this trough sink. Your shipping, customer service and expertise made this a win, win in our books! We would highly recommend your company and product. You have made our master suite dream come true! Ruth and John.

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Hi just to say my new stone shower tray 1600x900 and wash hand basin arrived very quickly from contacting you they were both very well packed and they are perfect we were so pleased I had the plumber putting them into day came home shower tray in cannot stop admiring it .
Great product and first class service it's nice to deal with a company like yours .
Many thanks I will be recommending to my clients your products .
Steve birch managing director off Mainteance first .

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I spoke with Cammie this morning, and she was so friendly and helpful. I really appreciated the time she took to answer all my questions. A+ customer service! (shower pan 38x38)

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Hi Cammie, Thank you for your help  from purchase to refund. Best customer service for online purchase. Have a great rest of the year. AJ
 
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Thank you for taking the time to send photos.  I like numbers 3 and 4 Images 5599 and 5601 ( CHAMONIX).  I have also attached the photos of those two sinks just to be sure.  I would like to take the opportunity to let you know how impressed  I am with your catalogue.  I have spent quite some time researching on the internet and selected your company.  In addition I would also like to let you know how appreciative I am of your personal attention.  It means a lot.  I am in the market to buy one more sink.  We are redoing 3 bathrooms and the two that I have ordered are going into the master bathroom.  There is another sink that I will likely buy from LivingRoc.  It is the 27 in Carrara.  Reminds me of sinks when I was a kid growing up in Italy.  Will need to give some thought whether that will be the best choice for a guest bathroom downstairs.  If you have any other suggestions, let me know.  Lastly, if there are faucets that you think would work with the two I’ve purchased, let me know. Again, thanks. 

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The table and chairs (ALICANTE + DIAMONDS) are very nice and enjoyed every day.  We appreciate the contact you kept with us and the fine condition of your products when delivered. Love them. Carol 

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Good evening, Here are pictures of our finished bathroom. Shower base with walls of chocolate Mortex. The shower base is great! it is beautiful and easy to maintain! No regrets on this purchase, And on our exchange for delivery it was very successful.I wish you good luck and wish you a nice suite to your company. We will get back to you if we make additional purchases or even to promote your business. Good to you. Tiziana 

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Very happy with the end result of my bathroom project.  We are very satisfied with the shower base that we had chosen you. It is of very good quality. A real pleasure to take a shower and feel the real stone beneath our feet. In addition we wanted a shower base dune color other than white .. hard to find I must say. The receipt, speed, and quality of packaging pan, congratulations too. Frankly, I would recommend you without problem and the day I redo a bathroom, the first site to see  will be yours. Being on vacation I can not give you snapshots immediately. But upon my return I will try to make pictures to show someone the shower bases value. We also appreciate the message as it shows yet again, your concern for customers. Which unfortunately is not often the case. Congratulations and continue. Very satisfied customer.  (France)

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Hello, first of all know that the final project gives us full satisfaction and the admiration of all our visitors. The interview reveals more simple enough but we are fortunate to have an excellent water quality and little limestone (water from the city of Mulhouse was recognized source water quality ...). I'll try to make some nice pictures, especially as we decorated with  "raw" material: black granite, teak flooring, glass wall tiles without visible fixing and metro. In any case, thank you to you for allowing us this little "madness" that we really do not regret. We have already given your information to several friends in the hope that it will be achieved through a purchase. This new email reinforces the good impression you left us seriously and personalization monitoring customers. This is rare for online sales. BRAVO. Sincerely ( France)

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In order to get more information about this sink (Cocoon Sunny), I've called customer service twice. First Kevin helped by sending the CAD drawing. Then Cammie Baltz helped by sending a lot of pictures. Both of these people were very helpful. Their attitude helped me decide to buy from LivingRocPennsylvania USA.

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I ordered 3 Onyx 24x16 bowls and 1 trendy gray 24x16 bowl from LivingRoc (CHAMONIX & DUNE). My order arrived on time as promised from Los Angeles, and we were totally happy with our order. The quality of the bowls was fantastic, and they arrived in wood crates, all packed in boxes and styrofoam wrap. I found that their telephone service was excellent, their on line ordering system was good, and follow through for high quality products was excellent for our new condo project in San Luis Obispo Ca. This is one fantastic supplier and designer of high quality products.

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Good, very good Good quality for the price of an acrylic shower base (SPACIUM). Delivery time and service was great

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Very fast delivery, product complies with photos on the site, good quality cushions (Diamond chairs). Good value for money. We are delighted with our purchase.

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Beautiful table. Is what I expected. Company is great with its customers.

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hello - we received our OVALI table and chairs and we are very satisfied, no disappointment. We appreciated the many regular contacts (emails) with Living ROC - congratulations to the entire professional team - Congratulations also to the two drivers who made deliveries, helping with chairs and table, their professionalism and their availability!

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I am satisfied with the quality. The piece is almost more beautiful in person than on your photo. What I especially appreciated is the quality of the command followed by several personalized emails from your customer service, making the appointments was perfect, everything was ok. Products are heavy and massive, pay attention when laying down during delivery because it is very heavy ;-) Thanks -

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I commend you on (DUNE VESSEL SINK) and its originality. Being able to set it in for me suited me pretty darn well, almost a shame for me not to take advantage of the full height of the object. Packaging report, there was no problems 

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Hello we received the TAMPA patio table; I sincerely thank you for your support during the ordering, payment and information and messages that reccomandations to receive delivery BRAVO and thanks for everything. regards

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I am entirely satisfied with the table I ordered: it is very beautiful and very good quality. The beige and brown marble is stronger than the photos. I live in the mountains, I think I go will be back in the winter and use it in my living room, it will go very well in my home. The delivery was quick and painless, easy installation of the table. Total weight: 233lbs. Of course you can count on me to give you a great recommendation. Again thank you.

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Madam or Sir,

I want to thank you for the quality of customer service and product quality. Thank you for agreeing to share my vessel sink and especially thank you for your responsiveness and professionalism. I am delighted with my vessel sink and shower trays. I'm pretty demanding and I really have no complaints about product quality. I tried to put a positive comment on the site and I never took the time to do, then unfortunately I was not able to connect (that is not a big deal it was to share my satisfaction). Sincerely. 

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Super Shower base (SPACIUM 54/34), we are very happy with our purchase and the quality of service at livingroc. I recommend you to all lovers of the stone. As you predict heavy product I paid attention to implementation extra workmen. 

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Hello,

product quality is amazing . Good design, the joints of the plate (IMHOTEP 49") well finished, complete welding tubes under the feet plateau. They are solid irons and non tubes with thick protection (real lacquer)

On chairs (OCH3 OCH4) pleasantly surprised by the quality: welds are strings and not just points. And are plush (full iron and not tube) and real lacquer. The arm chairs are very comfortable. The cushions without being high quality are very good quality (included ) 

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Congratulations on responsiveness, quality of service, care of transport. Tuscany and chairs are of great beauty 

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Hello, We have received the ROMA dining table which is a pure wonder and  admiration of all. The packaging was perfect and highly secure. my observations indicates that you take nothing away from the quality and beauty of the object: the weight of the package it requires reflection, strength and support needed to walk it into the house . using glass carriers for handling and positioning the glass tray safely. The local company that was involved in the realization and renovation  was a great help! I also want to commend the quality of your website and your customer service telephone. I think I can send you a picture of all very quickly

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Nice product (vessel sink ESNA), bravo for your professionalism, from order to delivery everything has been super: confirmation of the order the next day, recalled by phone to confirm delivery and packaging in a wooden crate. Site to recommend. 

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superb table (ELLIPSE - garden), the photos on the site are beautiful but the see them in your  home is something else, it is beautiful and neat transport as well as the follow-up provided by your customer service and its beyond words 5/5 for the table 

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I bought this vessel sink. beautiful, wide which allows us to brush both teeth (TOJI - BASALT gray). Maintain it with a special product once per year. very nice product.

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Hello

Let me send you this e-mail to express my complete satisfaction. In fact I have approved this day the shower base (SERENA). Thanks for the quality of this product, as well as everything else: The packaging, the time period and especially your mail messages and voice for keeping me informed throughout delivery. One word to describe this: PRO! I cannot fail to appeal again to you to my various sites. Sincerely

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Order delivered as agreed, many tips for delivery, very beautiful object that is admired by all our guests. (TUSCANY patio table)

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This vessel sink is a marvel, even more beautiful than pictured. This site is unmatched with a serious customer service at the top (vessel sink ESNA)

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We just got our shower base, (PALAOS SHADOW ) very serious site plans to buy the tub that goes with our shower base when the work will be done I will put a picture to show the final installation.

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This sink shows even better in person than in picture (COCOON SUNNY):it’s touch is nice, it’s beautiful shape and strength inspire confidence. It is really superb! AS for the delivery it was impeccable. In short, an unbeatable quality/price ratio. And before buying, a telephone receptionist that is efficient and available. Thank you!

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Hello: very satisfied of my table and chairs (OVALI + DIAMONDx8): both the quality and aesthetics, nothing to complain about, simply "perfect" .

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Very good monitoring of delivery - speedy delivery - just the carrier pressed refused to unpack on place - compliant Article and very good quality (kitchen sink LAGOS) - very good value for money - a little expensive shipping charges -

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Hello

Having successfully freed myself for the arrival of the carrier, I can confirm the arrival  of the product. Everything is ok. The room is very beautiful (shower base black granite)! Cordially yours. Mr Ducastel.

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Dear Sir.

I would like to write to you to thank you very much for paying VAT. I am grateful to you as well as my husband. We are very pleased with the table, we like it alot, it is beautiful. (florida) I when ordering asked to join cleaners may stain and layer protective (as you advised me) and sent them to us. Thanking you and in you reiterating our satisfaction in relation to your products. With my best posts.

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Hello 

I wanted to express my satisfaction regarding the sink (LAGOS kitchen) that I just got and the seriousness of your company regarding the order tracking. Just a small problem concerning the delivery... I received your mail of warning about unpacking after the deliveryman. It is true that in the light of the behavior of the latter (more than press...), I did not unpack the sink before him even thou you suggested to do it. I really deterred from that : 'it was well packaged'. Fortunately, there is no recorded damage and I am delighted with the product. I would not hesitate to recommend your site and for you to advertise around me. Sincerely.

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Hello

We are very satisfied. The garden (ALICANTE + DIAMOND) room corresponds to what we had hoped the quality is at the finest. It was very well packed. We'll advertise.

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I wanted solid, I was served. I admit the fact that the archeologist of the future can trace this cauldron to seduce many. (TORRENCE). However I was surprised of the peice.. I was surprised to know that the object weighs X kilos and the move, there's a whole world. These are "gross" kilos of Foundry... I recommend. 

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I'm really delighted; the product (shower base coral) is really very nice, even nicer than pictured. The delivery was quick and it went very well.

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Hello
I confirm having well received all parcels. I am very happy and thank you for the quality of your products (TORRENCE).

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Indeed we have been delivered today. Kitchen sink (LAGOS) arrived in perfect condition. We were surprised by the quality of the packaging as well as delivery. We followed your instructions by opening the shipping container. Nothing to report. The sink is beautiful, we look forward to installing it. We will certainly talk about you around here. Stay as professional as you are and also you have very competitive price level. Marisa BHUSHAN

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Tub ordered and received quickly. Service is of very good quality. You even called the company to check that no problem shipping. The tub is superb. Very beautiful black stone (Pegasus Black). Pending installation in our new bathroom.

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Actually we received our table (INDIA) You have a impeccable telephone receptionist. We had a  very short deadline, a ultra order tracking marked a delivery on the day. A very friendly driver. All is well; for the quality of the material it is too early to say but the look is perfect. Just 2 small remarks: - lacked a ring (bolt tightness) - would have liked an appointment 1/2 day rather than the day. Will be given the address 

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Hello

Consistent with the picture, very nice product, very well packaged, thanks - (LEAF SHADOW)

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Hello
My customer feedback is a little late... it is true that so far the weather was not very favorable to enjoy outdoor equipment... my opinion = "Product quality conforms to the expected (MEXICO )

corresponds to the photos on the website Living rock.

tasteful in the color of the stone choices,

robust,

easy Assembly,

easy by phone or internet contacts with officials to respond to any questioning of the client

search for the obvious satisfaction of the client

PS: one of the screws was not matching of the hole for the key Hexagon, I found an alternative solution, in terms of control in your well bags check hardware before sending, receive my most cordial greetings, and prosperity for your business 

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We are very pleased with our purchase (cocoon sunny) is quite like in the photo, they are magnificent just as Matt and I wanted.

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It is beautiful, very nice quality, really a beautiful piece in 1 bathroom. Sending quick and neat, very well packed and protected. Expect it to be several, it is really very heavy (SPACIUM)! See use at the level of the maintenance.

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Super my slate table, she is more beautiful than pictured. I put it in my living room, I only have compliments. Delivery was fast and ran without problems. Drivers have delivered it in the living room, have unpacked it and supported against a wall so I can screw in the legs. Then it took me another try to straighten them because every single one I could move 200lbs! Now I am very proud. 

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Our delivery went perfectly into place and the products are super. We are absolutely not disappointed on the contrary; this stone and wrought iron furniture is beautiful, nothing to complain about and thanks again for your commercial spirit

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No wrong notes! Order delivered in 4 days, under good conditions (prior contact with the carrier, control directed hassle during delivery [important]) to emphasize the seriousness of the order tracking provided by LIVING'ROC (mails, telephone). The TAMPA table is very beautiful, nice quality, it gives the chic terrace. We are entirely satisfied. 

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Hello,

Thank you, and confirm that the delivery of the table, which I received last Friday, went in the best conditions. I would also like to congratulate you on the quality of your services and your communication. It is quite rare to be so freindly... it is great pleasure to not feel like a 'customer not a number'... and to hear a human voice even when controlled internet! I'm not going on social networks but you can count on me for an oral advertisement! Sincerely -

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Hello

Very nice product, I was a little afraid of the color of the photo, but happy to see that the reality is quite different, it is an anthracite grey beautiful (shower base SERENA)... I am delighted with this purchase and would highly recommend this product, the receptionist at the time of delivery tracking is flawless and delivery has nothing wrong.

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Hello

I just got the Chair to replace one that had been delivered to me broken by CALBERSON. I would like to thank you for your responsiveness and I shall not fail to speak about your company around me, its seriousness, the quality of the products and the follow-up to its customers.

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Hello Mr,

I just returned to my home after 3 weeks of hospitalization and rehabilitation of a pose of knee prosthesis. I discovered the delivered products that my wife has installed during my absence: they are SUPER, very harmonious, with a very elaborate finish and decorative effect is perfect. I am really pleased to have made the acquisition at home. They are the admiration of all those who came to us. Maybe you will need to make a market study in Czech Republic where such products are, to my knowledge, unknown. But above all, I would like to emphasize the quality of your assistance to ensure delivery to my home abroad, your diligence to satisfy the constraints posed by my order, perfect coordination for transport chairs ordered at furniture Moss and the quality of the contact maintained with me. I highly appreciated your availability so that you are on the other side of the Earth and the great respect you for your client. Thanks again for your professionalism and your kindness. I would like that my testimony is circulating in governing spheres of Living Roc.Recevez, dear Sir, the expression of my sincere appreciation and sincerity

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Hello

We have received our table in perfect condition. I write only now because we mounted it today: Although feet were not quite adjusted to the plateau, the installation went well and the result is at the height of our expectations. It is exactly what we wanted and we had seen on your site. I confess that I was a little apprehensive to order on the internet but I don't regret trying. Your telephone receptionist was reassuring and lots of advice. The delivery deadline has been respected and we did not have surprises to unpacking.The goods are consistent with the photos of your site. So yes, I will recommend your site! I have just one question: How can I get an invoice for my table? Thank you for professionalism, although cordially,

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We are very satisfied with our atlas console, which fits well with our purchased stay Byzantium table last year. Congratulations for your seriousness: product quality, quickness in shipping, packaging, and seriousness of the carrier

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I wanted to thank you for your package with the bottom of the shower pan drain that I got already some days ago. so thank you more
I gave your contact information has ' Ital' décor ' . My supplier of bathroom tiles, for future customers. Once again, thanks and pleasure.

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Thanks for your reactivity. We will install the basins in June date our bathroom should be completed. They like us much...

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I was delighted to see my order arrive fast and well packaged at home. The tub is very beautiful; I expect that my bathroom is finished soon to send you photos. Remind me in 10 days so I do not forget. Thank you for your serious, it's nice.

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Hello
Very satisfied with my purchases, super packing, fast shipping. Superb the shower base granite (spacium) as well as the Cauldron. Exceptions and high quality items. I advise this site to my friends. Thank you and greetings.

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Hello
Thank you for your answer. I'll add that the tub is wonderful, we are delighted.
Kind regards.

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Hello
I discovered the vessel sink with great pleasure. She is very nice and fits well with our project. Thank you again for your great kindness. Perhaps
soon another one of your articles.
Cordial greetings.

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I just receive my order date. Thank you for the speed of shipping. With regard to the product it is impeccable (quality, aesthetics) conditioner also, I am so pleased with my purchase. If you go to Sucy, Noiseau is not far, you can come take pictures of the table in its environment to put in your presentations in order to "astound "potential clients.

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I have received the merchandise and I am delighted, the chairs are superb, the tabletops very nice although a little more dark than expected but I adore, nice quality all my friends love the table tops and chairs also. Obviously the quality was what you say

Not short of compliments. with thanks to you and best regards

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Hello
Well, I got the tub as agreed last Friday. She is beautiful. Thank you for this top quality service! -Best regards

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The delivery of the order it is well past, the command fully corresponds to our expectations and blends beautifully into our environment (roofing lozes, stone, terracotta... floor House). Thanks again your tracking, your advice and your professionalism.


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Hello
IMPECCABLE well received and product packages! What design! My husband appreciates finishes he is also in the profession. Thanks also for your advice on maintenance, do you have trademark protection of the stone to recommend? We are very pleased with the service and the seriousness of your site and will talk of you to our friends. Soon,Béatrice Sallele F.11590 d'aude - France

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Our Cartel travertine stone table came to us to be delivered by your carrier. The goods arrived in good condition, neat packaging. The table is sublime. What attention to detail! Thank you and bravo for your professionalism. Kind regards.

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Good evening
Basins were well delivered that day and they are all in good condition, I give compliant to your description. I do not know if you have a warehouse in the East of the France, if however you were interested in a "foot ashore in this region" I could possible find you a local warehouse. Thanks for your info during the transaction