Transport and delivery
FREIGHT UK Mainland - Delivery Schedules:
Our carriers work a five day business delivery schedule. Carriers does not deliver on the weekends. Shipping starts on the following day that order ships out. As an example if a product ships (transit time 14 days).
It is your responsibility to check shipments before you sign for the product . You may also need help and tools to open packages (screwdriver, etc...) to inspect your product(s) condition and also to move them into your home.(especially if the packages are heavy - shower tray - kitchen sink - Travertine furniture).
Once the product is signed for there is little we can do if the product is damaged. Even if the box is damaged but the contents appears in a good condition, you should have the driver make a notation on the receivers sheet before you sign for it. Once the box is signed for; the package is yours and without the notation there is little we can do.
If you sign for it and the contents of your package/shipment is actually damaged you will have to file a claim with the freight company if there isn't any notation on the receivers sheet. If there is any damage to the packaging what so every even if it looks minor it needs to be put on the receivers sheet before it is signed for. Please keep the original packing for inspection. In any case please call us (customer service ) If the item is damaged inside of the packaging please refuse the order. By respecting that proceedure we will be able to deliver to you (same item reference).
In the case of any shipping damages, "DON'T WAIT", open your parcel as soon as you receive them. With any shipping damaged we should be notified immediatly of any damages within 2 days of arrival of the parcel. We will need to know the exact nature of the shipping damage or defects. In some cases you might have to call the shipping company to initiate the pick up of the damaged product especially if you have signed for the package or if it was left at your door. We retain the right to have the defective or damaged part replaced at no extra cost to you. You have to retain the original packing for inspection.
We will require pictures of delivered damaged items before we can start the replacement process.
AFL COMMUNICATION - Livingroc.co.uk reserve the right to either have a product considered damaged beyond repair and have the shipping company pick the product up, or to have replacement parts sent. The replacement parts will be shipped at our expense by standard ground freight.
At Living'ROC you do not have to worry about the delivery. Given the quality and value of our products, our carriers have been selected with great care to ensure the products transportation is in the best possible safety conditions.
After recording your payment we prepare your order. Our transportation partner then contacts you to arrange a delivery time slot (daytime).
We always offer a lift gate delivery on orders over 150lbs for your convenience. Remember, when you order, to advise the transporter the availability for the site by truck. Delivery service will contact you to set up a delivery date. General delivery time frame usually is required within the first 3 days. Storage fees will apply if held at warehouse longer than 3 days. You may also need help and tools to open the boxes tools / screwdriver, etc. ... to check the status of arrival of goods but also to move them at home (especially if the goods are heavy - shower tray or furniture travertine).
Warning: We recommend that you check the contents of your order and the amount of packages delivered in front of the carrier before signing the receipt. Reserves are not admissible in case of damage or missing items. All original packaging must be kept for inspection.
Be very careful! If your delivery does not correspond to your order, or only in part, and if you find damaged products in transit, refuse the order and then contact us immediately by telephone so that we can fix the problem. If you accept your order despite the damage, no claim will be taken into account, despite the reservations that you may have written down on your order!
Option « warehouse pick up » You want to get yourself the goods at our warehouse. It is also possible! Our warehouse is located Route des Alizés 76430 SANDOUVILLE - FRANCE
We will give you the exact time and name of the person to contact for your pick up order by email, once you have placed your order. To order basins and washbasins it is easy . You just have to enter the code "RETLR1" during checkout in the box "voucher". We will deduct the shipping cost. For other products (furniture, travertine, marble, slate), please contact us. When you're ready go, remember to bring your order confirmation email and an identity card. Both parts are required.
Time Window delivery: All our deliveries are made on a business day from 9am to 5pm , however you still have the possibility to request a morning or afternoon window to get your goods delivered . The time window delivery fees in that case would be 18€
Absence during the delivery: All deliveries require a signature. If you are absent when the goods are delivered, the delivery team will leave a card with a phone number to call in your mailbox to arrange another delivery date. Please note that additional charges may be added in the case of a second appointment. around €25 )
Return and refund: We want you to be satisfied with your purchase. Otherwise, you can ask for, exchange or refund your purchase within 30 calendar days of delivery. This period starts from the date of delivery of the customer's order. All returns must be reported prior to our Customer Service and email to contact @ Livingroc.co.uk. ( after 31/12/2020 all returns are subject to admin fees from any carriers , any returns might be more expensive than the sink itself)
Return costs and reship costs for any exchanges are always the responsibility of the consumers if you're unsatisfied with what you 've received. Living'ROC will refund or exchange minus shipping (custom quote if any carrier are available ) plus a restocking fee of UP TO €25.00 per piece+ Import export custom admin fees (130€) Refund will be given maximum 30 days after the product is checked by the Living'ROC sales department.
All Returns must be made in original packaging in perfect condition (foam inserts, cardboard box, in wooden crate) and NO EXCEPTION WILL BE ACCEPTED to our French warehouse, photos will be required of condition of product and packaging. We recommend the returned goods are insured. We will not be liable for any loss or damage during the return or damage related to a third party. Refunds will be made after receiving the items, a confirmation e-mail will be sent indicating the amount of the refund.
Re-consignment: Once your order has been processed and shipped there would be a "Re-consignment" charge starting at £75 and up based on the address and zip code, on any order needing an address change.