Terms and Conditions of sale Living'ROC UK
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AFL COMMUNICATION 1 Avenue du Fief 95310 Saint-Ouen l'Aumone
Numéro SIRET : 45269902800034
Numéro TVA intracommunautaire : FR 96452699028
1. Acceptance of Terms
The customer acknowledges having read, when ordering, the special conditions of sale stated on this screen and expressly accept them without reservations. These general sale conditions, the contractual relationship between AFL COMMUNICATION and its customers have to be accepted by both parties. These terms and conditions shall prevail over all other conditions contained in any other document, unless prior express written consent.
2. Products and Photos Policy
AFL COMMUNICATION reserves the right to modify or change without notice Products or services provided in its catalogue.
The photos you see online illustrating the products taken with extreme care by our Founder CEO - Florent LEPVREAU are not included in the contract because any product itself may vary from block to block as only mother nature decides what you may receive (each creation is unique). If you are not satisfied with your purchase, LIVINGROC - AFL COMMUNICATION cannot be held responsible. The majority of products offered to our customers by LIVINGROC - AFL COMMUNICATION are available in our warehouse. In case of non-availability of the ordered product. The back remainder will be delivered later as soon as we can... In case of non-acceptance by the customer of delivery imposed by the unavailability, AFL COMMUNICATION offer a replacement product to the customer who can accept or reject it, in which case it will be refunded. AFL COMMUNICATION however agrees not to modify the specifications of products or services previously ordered by the customer. Due to the natural character of the stone the products, marketed by LIVINGROC - AFL COMMUNICATION, may experience changes in color up to 30% and more sometime, veining, texture (shells, knots, bumps, flames, fillers used in marble) this cannot be used as a ground for refusal of goods, unless the customer wishes to exercise his right to withdrawal (30 days) and return, at the customers expense, the goods to our warehouse (see returns and refund policy in point 5). All our products have a mesurement tolerance of 1,5 cm - and up to 5" on every dimensions except drains and faucets' holes.
3. Control and orders
The automatic registration systems are considered as proof of content and date of the order. AFL COMMUNICATION confirms the acceptance of the customer's order to the email address given. The sale will be concluded only after confirmation of the order address he has given. In case of error in the delivery address, the seller can not be held responsible for the impossibility in which he could be to deliver the product..
The sale will be concluded only after the confirmation of the order. AFL COMMUNICATION reserves the right to cancel any order from a customer with whom there is a dispute over a previous order payment. The information given by the buyer when making an order is this: if an error in the buyer address, the seller cannot be held responsible for failure in delivering the product.
After confirmation of the order, LIVINGROC - AFL COMMUNICATION undertakes to deliver to its carrier, all items ordered by the buyer within a maximum period of five to seven business days, if the product is in stock. Delivery times are based on transports. The times indicated on the website are for guidance only and are in working days. Delivery will be made in the indicative deadlines agreed with the customer after receipt of approval of payment center or credit company.
The transporter is tied by contract with LIVINGROC - AFL COMMUNICATION to deliver the order to the address provided by the buyer. In the case of a transport system called cash on delivery (COD), the customer agrees to pay the carrier or his representative the full amount specified in the order confirmation. For deliveries outside mainland UK like islands or Ireland and Nothern Ireland, the customer agrees to pay all taxes due on the importation of goods, customs duty, vat and other taxes payable under the laws of the country where the product will be taken.
The goods travel at the buyers risk. This is why it is imperative to UNPACK YOUR ORDER IN THE PRESENCE OF THE CARRIER and report any damaged product (not just the packaging). The customer agrees to make a full inspection at the reception (check the number of products delivered and the condition of the goods) in the presence of the deliveryman. In case of damage (spoilage) or missing item, the customer will report it on the receipt to be able to obtain a replacement, (Reservations must validated by the driver).
We don't make any partial delivery on LTL FREIGHT orders over 150 pounds - for example: if a customer order 6 chairs + a round table top and 3 chairs are in back order , the whole shipment will be released once the 3 remaining chairs are back in stock
Absence during the delivery + not available to setup the appointment: All deliveries require a signature. If you are absent when the goods are delivered, the delivery team will leave a card with a phone number to call in your mailbox to arrange another delivery date. Please note that additional charges will be added in the case of a second appointment between 150 and 300 GBP most of the time by carriers. If you're not avaliable to set up an appointment over the phone or wait too much storage fees may apply after 7 days.
Time Window delivery: All our deliveries are made on a business day from 9am to 5pm , however you still have the possibility to request a morning or afternoon window to get your goods delivered . The time window delivery fees is for 2019 is 48 Eur
Eg indication of the number of missing packages, visible shock etc...
In the absence of specific reserves, written on the receipt or received, the client acknowledges having received a delivery according to the order and in good condition, thus preventing any further claims and compensations.
Be careful, especially do not register on the delivery docket "Under reserves " or even " under reserves of unpacking" to unpacking". Indeed, the reserve has no legal value. No compensation or exchange could then take place. The customer must indicate clearly the nature of the reserve or reject the product.
The customer has within 3 days to make a claim with the carrier in case of product missing or damaged. It is necessary to confirm these reservations by registered mail return receipt to:
AFL COMMUNICATION In all cases, for any problem or worries, please contact our Living'Roc customer service. We will try our best to resolve the matter.
The possible delays do not entitle the buyer to claim damage or any compensations
Acts of God, Pleas of necessity release the seller from its obligation to deliver; war, floods, natural disasters, riot, fire, strikes, accidents, and the impossibility of being supplied. For reasons of availability, an order can be delivered several times to the customer. The customer only pays for one delivery (applicable to free shipping as well). If the customer wishes 2 places of delivery, there will two orders, with delivery charges. The carrier does not deliver inside homes, offices, or apartment buildings, However they will deliver to the address indicated on the delivery order. The carrier will deliver to the customers curbside or driveway. We always offer a lift gate delivery on orders over 150lbs for your convenience. Once delivered and inspected the customer then signs the delivery receipt.
A special delivery can be made on customers request.
Re-consignment: Once your order has been processed and shipped there would be a "Re-consignment" charge starting at 75 GBP and up based on the address and postal code, on any order needing an address change.
5. Return and Refund Policy
Return and refund: We want you to be satisfied with your purchase. Otherwise, you can ask for, exchange or refund your purchase within 30 calendar days of delivery. This period starts from the date of delivery of the customer's order. All returns must be reported prior to our Customer Service and email to contact Livingroc.co.uk.
Return costs and reship costs for any exchanges are always the responsibility of the consumers if you're unsatisfied with what you 've received. Living'ROC will refund or exchange minus shipping (custom quote) plus a restocking fee of UP TO £25.00 per piece. Refund will be given maximum 30 days after the product is checked by the Living'ROC sales department.
All Returns must be made in original packaging in perfect condition (foam inserts, cardboard box, in wooden crate) and NO EXCEPTION WILL BE ACCEPTED to our French warehouse, photos will be required of condition of product and packaging. We recommend the returned goods are insured. We will not be liable for any loss or damage during the return or damage related to a third party. Refunds will be made after receiving the items, a confirmation e-mail will be sent indicating the amount of the refund.
EGETRA LOGISTIQUE FRANCE / Livingroc.co.uk - 1 Avenue du Fief 95310 Saint-Ouen l'Aumone
Upon exercise of the right of withdrawal, is obliged to reimburse the sums paid by the customer minus shipping costs and restocking fee of up to £35.00 per piece. Reimbursement (repayment) will be made within a maximum of 30 days.
All prices are quoted in Bristish pounds. The pages on the product price includes transportation "on the driveway" (without mounting goods) . The grand total price indicated in the order confirmation is sales tax , handling, packaging and storage of goods, freight and commissioning included. For overseas territories and other countries, as well as for maritime transport coastal, transport costs will be calculated according to the current rates. The validation of the estimate by the customer is required.
The price charged to the customer is the price indicated on the order confirmation sent by AFL COMMUNICATION. The product price is payable in cash on the day of the order. Payment in cash on the day of the order, by debit or credit card. Our Online payment solution PAYBOX - CREDIT MARITIME or PAYPAL allows you to pay via in a 100% SSL secure environment without going through the server of our website, making sure our banking partner only knows your details. Online via PAYPAL service, or if the client is already registered with PayPal. The payment costs through PayPal Service is the sole responsibility of AFL COMMUNICATION and does not oblige the customer to open a PayPal account. all credit cards accepted : American Express, Visa, MasterCard (international )... The payment by card will be only valid when the concerned payment center will approve the payment. In case of refusal, the order will be automatically cancelled and the customer notified by email. In addition, AFL COMMUNICATION reserves the right to refuse any order from a customer with whom there is a dispute.
In case of a credit card payments with an outside of UK billing address, we may ask for proof of ID.
This contract is subject to French Law. AFL COMMUNICATION cannot be held liable for damages of any kind matters, AFL COMMUNICATION will, in any event, exceed the amount of the order and cannot behold responsible for simple errors or omissions that may occur despite all precautions taken in presenting the products. In case of difficulties, applying to this contract, the buyer has the option, before any legal action, to seek an amicable solution with the help of: a professional association, a consumer association or any other counsel of his choice. Please remember in the search for an amicable solution does not let go of the lawful guarantee, nor the duration of the guarantee . It is recalled that in general and subject to the discretion of the courts, the provisions of this contract relating to the guarantee contract that requires the buyer to honor its financial commitments to the seller. Any claims or disputes will always be received with goodwill from LivingRoc, good faith is always presumed in those who take the trouble to explain his situation. In case of dispute, the customer should first contact the company to find an amicable solution. Otherwise, the Commercial Court of France has exclusive jurisdiction, regardless of the place of delivery and method of payment accepted.
9. Limited warranty
In all cases AFL COMMUNICATION Livingroc.co.uk cannot be held responsible for non-compliance with regulations and laws in force in the receiving country , the responsibility of AFL COMMUNICATION is always limited to the value of the product, its value to date Sales and without appeal against the brand or the product manufacturer. In any case, the customer benefits legal guarantee against eviction and hidden defects . Provided that the buyer proves the hidden defect, the seller must legally repair all the defects,This warranty does not cover any costs associated with installation or shipping cost . if the buyer goes to court, it must do so promptly" after the discovery of the defect. You can contact customer service by email if there are doubts about your benefits.
AFL COMMUNICATION - LIVINGROC warrants that its products are free of manufacturing defects in materials and workmanship from the date of purchase to the original owner for one Year . This warranty does not cover any labor, transportation costs, damage or other expenses of any kind, incurred with the sale or use of the products. Moreover Our Warranty does not cover cracking of our products ( any kind of products) by thermal shock and scratch on tempered glass (dining - living) , the chairs' cushions are not cover by the warranty
10. legal information
The information collected for purposes of distance selling is required, this information is essential for the processing and delivery of orders, preparing invoices and warranty contracts. The lack of information result in the cancellation of the order. In accordance with the law, the processing of personal information about customers has been declared to the IT National committee and Liberties. The customer has a right to access, modify, rectify and delete data concerning him. AFL COMMUNICATION can intervene in those cases. In addition, AFL COMMUNICATION makes the commitment not to provide any information on its customers to third parties with or without payment .